Policies

Helping Mama provides reliable, friendly support with everyday household tasks including light cleaning, errands, and home organizing. Our goal is to make your life easier by offering flexible, judgment-free help when you need it most.

Please note that Helping Mama is not a licensed cleaning, moving, or medical service provider. Services are intended for general household support only

🌸 Booking & Scheduling

Helping Mama aims to make scheduling simple and convenient while ensuring quality service for every client.

Minimum Booking
A 2-hour minimum is required for all services to allow enough time to complete tasks effectively.

📅 Scheduling

Appointments are available by request and based on availability.
We recommend booking in advance to secure your preferred date and time.

⏰ Same-Day & Short-Notice Bookings

Same-day or short-notice bookings may be available depending on the schedule.

  • Requests made with less than 24 hours notice are not guaranteed

  • A small rush fee may apply for same-day services

  • Please call or text directly for the quickest response on urgent requests

🔁 Rescheduling

We understand that things come up!

  • Please provide at least 24 hours notice to reschedule

  • We will do our best to accommodate a new time that works for you

📌 Service Guidelines

To ensure safety and quality, the following limitations apply:

  • No deep cleaning or hazardous cleaning (mold, biohazards, etc.)

  • No heavy lifting beyond safe limits

  • No childcare or medical services

  • No tasks requiring specialized licensing

Services are designed to assist with everyday needs and can be customized based on your request

📌 Client Responsibilities

To help your service go smoothly, we kindly ask that clients:

  • Provide a safe and respectful environment

  • Ensure access to the home at the scheduled time

  • Provide preferred cleaning supplies if needed

  • Secure pets if necessary

📌 Cancellations & Rescheduling

We understand that plans can change.

  • Please provide at least 24 hours notice for cancellations or rescheduling

  • Last-minute cancellations may be subject to a fee

📌 Booking & Payment

  • A 2-hour minimum applies for all bookings

  • Payment is due at time of service unless otherwise arranged

  • Accepted payment methods: Cash, Credit Card, Cash App, Zelle

Frequently Asked Questions

What services do you offer?

Helping Mama provides support with light cleaning, laundry, errands, home organizing, meal prep assistance, and general household tasks. Services are flexible and tailored to your needs.

How do I get started?

You can book by filling out the contact form on the website, or by calling or texting directly. We’ll respond to confirm details and schedule your service.

What makes you different?

Helping Mama is built on real-life experience and understanding. As a mom-owned business, we know how overwhelming daily life can be and provide friendly, judgment-free support you can trust.

Do I need to be home during the service?

No, as long as arrangements are made for access. Many clients choose to step out while services are completed.

What areas do you Service?

Helping Mama proudly serves Colorado Springs and surrounding areas.

How much do you charge?

Helping Mama offers simple, affordable pricing based on your needs, with flexible options to fit your schedule.

Please visit our service page for pricing.